Support – Jesus Alive Equip

— Support

Help Center

Welcome to the JA Equip Support Center—your go-to resource for help with:

Course Enrollment Support: Step-by-step guidance for registering and accessing your classes.

Account Access Issues: Help with login problems, password resets, or profile setup.

Select A Topic

How to Enroll

Getting Started

Visit Student Registration and create an account

Payment

If the course is paid,you will need to provide payment information to complete the enrollment.

Account

After your account is created browser available courses.

Access the Course

After successful enrollment and payment (if applicable), the user will have access to the course materials and resources.

Enrollment

Enroll in the courses that you want to take.

Troubleshoot

Please, review the information below for troubleshooting steps.

FAQs

Troubleshooting login and account issues

1. Check Your Login Credentials Double-check your email address and password for typos or case sensitivity. Make sure Caps Lock is not enabled on your keyboard. If you forgot your password, click Forgot Password to reset it.

Clear Your Browser Cache & Cookies

Old or corrupted cookies and cache may prevent the site from working properly. Here’s how to clear them: For Google Chrome: Click the three dots in the top right corner > Settings Go to Privacy and Security > Clear browsing data Select Cookies and other site data and Cached images and files Click Clear data For Safari (Mac): Go to Safari > Preferences > Privacy Click Manage Website Data Search for jaequip.com and click Remove All For Firefox: Click the three lines in the top right corner > Settings Go to Privacy & Security > Cookies and Site Data Click Clear Data After clearing, refresh the page and try logging in again.

Try a Different Browser or Device

Sometimes, the issue may be browser-specific. Try logging in using: Another web browser (Chrome, Firefox, Safari, Edge) Another device (mobile phone, tablet, or another computer)

Update Your Browser

Make sure your browser is up to date to ensure full compatibility with our site.

Disable Browser Extensions

Ad blockers or other browser extensions may interfere with site functions. Temporarily disable extensions and refresh the page.

— Send Message

📞 Still Need Help?

If you’re still experiencing issues, please contact our support team:

📧 Email: admin@jesusalivehouston.com
🕐 Support Hours: Mon–Fri, 10 AM – 5 PM CST
📱 Or use our Contact Form

Please include:

The device and browser you’re using
A brief description of the issue
Any screenshots (if possible)

We’re here to make sure your experience is smooth and secure.

Technical support

Visit

16800 Imperial Valley Drive, Suite 415, Houston, Texas 77060